Step into your customer’s shoes 👣
Seeing Through Your Customer’s Eyes is a hands-on workshop designed for Woolgoolga’s small to medium businesses looking to boost customer service and grow.
Led by Dr Moira Scerri — a strategic service design expert with 25+ years’ experience — you’ll learn how to use Customer Journey Mapping to better understand your customers and improve their experience.
✔ Practical, real-world insights
✔ Easy-to-use tools
✔ No jargon — just actionable takeaways
Perfect for retailers, service providers, tourism operators & trades.
📈 Walk away with skills you can use immediately to help your business thrive.
Seeing Through Your Customer\’s Eyes
